![May 2017](https://dealerimages.bobitstudios.com/upload/auto-dealer-today/content/covers/16-18-covers/adt-may17-lg.jpg)
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As You Recall
The frequency of factory defects spiked in 2014 and has remained high ever since. Compliance expert explains how recalls are slowing the sales and service processes, creating a cottage industry among plaintiffs’ attorneys, and forcing dealers to become students of the Motor Vehicle Safety Act.